Below is feedback we’ve had from customers in recent years:
Steve, delighted to say new opaque balustrade successfully installed – no problem. My only issue is I am short of two bolts to fix brackets to post for low level return glass (see attached photo}. I must have left them on the post I returned to you. Could you post two of these bolts to me please. I have the brackets and rubbers. Many thanks
Hi, some photos just to show you how good the Heritage balcony fitted today looks. The outside of the house is only half painted so it will look even better come the spring. Sorry it’s such a Misty Cumbrian day! Thank you for your contribution to a pretty house. Kind regards
Hi Steve, I wanted to thank you for making and supplying such a great (Franklyn) balustrade to our balcony. We could not be happier. The workmanship is excellent and fits to the millimetre. I was concerned with the drainage solution but found that resting on the fake grass works a treat. It feels really sturdy and the glass has not required any cleaning so far despite the recent persistent rain and frost. Yours was the only solution we found that solved the problem of not being able to drill through the waterproof membrane and was really good value too. Great work and will highly recommend you. Kind regards
Dear CR Direct team, I am a returning client! About four years ago, you created three lovely Juliet balconies for my home in France. They look gorgeous and often attract very positive comments!
Brilliant service! Thanks very much
Good Morning Steve, Just wanted to say a big thank you for getting our order to site within the advertised 2 days' time frame. Kind Regards
Just to let you know that the Balcony is just as we had hoped. Wouldn't hesitate to recommend you. I fitted it in an hour, but it helped that I used to do it as part of my job, before I retired. There are a couple of places where the Powder Coating has been chipped, but nothing we can't live with. Thanks Rj.
Many thanks, much appreciated. The balcony looks fantastic. Kind regards, Joe
Hi, I wanted to let you know that the balcony is installed now and it looks amazing. I am so very happy with it. Do you have an Instagram account, I can post a picture and tag you if you do. Many thanks for all your hard work. It is a shame you don’t do small frames for window boxes, but I will try and hunt this down now. Kindest,
Dear Steve, The panels look great and are just what we needed to make the step safe. Many thanks for a great Job. Regards
Dear Steve & all at CR direct, I want to thank you for your advice and the supply of my lovely Sorrento platform balcony which I fitted earlier this week. I absolutely love it and it’s a massive improvement to the comfort levels of my tiny 2nd floor flat in ‘space precious‘ London. Thanks again for a great service and a great product. I wouldn’t hesitate to recommend you in a heartbeat. With very best wishes & kind regards,
Thanks again for the lovely looking Parisian Balcony. Everyone who’s seen it thinks it looks great.
Hi there Thanks so much for your fantastic delivery service and the receipt. We haven't had chance to actually remove the wrapping off yet, but I am sure it will be perfect.
Now delivered. Looks great. Now to have it installed. I hope that I was clear enough in all my drawings! Thanks
Hi As promised I received the recently purchased Bentley Juliet balcony on Monday the 4th Nov and fitted it on Tuesday. It looks very good. A pleasure doing business with you
Morning Steve. Balcony up and now fitted so pleased with craftsman ship arrived on time won't hesitate to recommend Thanks again
Dear Steve thank you for the lovely balcony. It arrived yesterday and is beautiful. many thanks
Hi Steve, Here are some photos of the balcony. We are absolutely delighted with it. Thank you for getting us exactly what we wanted and also for sending the fixings. We have not got the hanging baskets yet, but will send you more photos when we have put them up. Best regards,
Dear Steve, Thanks very much for the balconies. They were installed yesterday and look fantastic, we are really pleased with them. However, our builder spotted that there were a couple of flecks of paint that had come off in transport on the platform balcony. We were wondering if you could send us a small small quantity of the paint used so we could touch them up. thanks
Hello Steve, I just wanted to let you know that our balcony rail is now installed. The product quality is excellent as indeed is your service. Many thanks! Best Regards,
Hi Steve, Thanks for the update. I received the picture and the balcony looks great. Kind regards
Thank you for our balcony. We are very very pleased. It looks lovely. Kind regards
Hi Steve, Very pleased with my (Franklyn Glass) balcony. Nice quality and fits perfectly my juliet balcony. Thank you for quick delivery and professional handling. Sadete
Hi Steve, just to let you know the balustrade is in place and there were no issues. It looks great and does the job perfectly Please say thanks to your guys. They did an excellent job. Regards, Martin.
Thanks for invoice. May I say that the service and product was second to none. Will recommend you to other people I know. Would def order again. Regards, Steve.
We purchased three balconies for a bed and breakfast in Devon. The building is an extended and modernised stone cottage and needed a classic type of balcony that the planners would feel fitted the building. I am pleased to say that the balconies supplied were just perfect for the job as you can see from the pictures .
Hi, We have just finished our building and installed the balcony which looks fabulous, really pleased with it thankyou. We had to add two additional fixings to make secure as going onto an old stone wall and wondered if you could supply another two bolts with nut caps? Many thanks
Thanks and I’m really pleased with the quality of the product and service..
Thank you so much for such excellent service! In appreciation,
Delighted to let you know that our (Franklyn glass) juliette balcony is safely up. We are very grateful for the quick delivery as we had a tight schedule. The quality of the product is superb and it looks great on our extension. Thanks for the excellent hassle free service.
Been meaning to email to say how THRILLED I am with balcony It’s perfect Wd you like photo for your website? regards
Dear Steve We got exactly what we ordered, it was very well packaged and delivered and was reasonably priced. It was fairly easy to fit and the product is very sturdy and attractive to look at all in all the client is pleased, which makes us the builders pleased and I would happily use your company again. Kind regards
Thank you so much. The balcony came on Wednesday but unfortunately I wasn't home so I got it on Friday. Many thanks for the speedy service
Steve Thought you may want to see a photo of the installed balcony It looks really good – we are very pleased with it Many thanks for making it
Hello C & R Direct! The Juliet balcony arrived yesterday, it looks great, beautiful craftsmanship. Can't wait for it to be fixed into the wall. Many thanks,
Hi guys I am very pleased with my new Juliette balcony J J J Thanks for your help
Hi Steve Just wanted to say thanks very much for sending through so quickly the fittings/end caps etc which my builder had lost. We are very impressed with the quality of the balcony and the service given has been excellent! Please feel free to post this to your website. Kind regards
Hi Thank you for the lovely balcony, which i received on Monday. Please could i have a vat receipt as we are self builders and need to claim back the vat. Many thanks
Hi Steve, herewith photos of the balcony. Thanks so much for the Juliet balcony, great service and the balcony looks perfect. Many thanks
Hi Stephen / Mathew, Further to telephone conversation with Stephen today. I ordered and received a "Swing Open Juliet" from yourselves back in the Oct/Nov of 2016. I have just been snagging the works done to property and notice that we were shortaged by: 2pcs Fixing Bolts and Caps Could you please supply. By the way, very happy with product. Many thanks and best regards
Dear Stephen Thanks for speaking to me today about the lovely sorrento juliet balcony you sent me that unfortunately is too wide for the gap it has to fit into and does not have the fittings to attach it to the window frame... I told you the dimensions I was given by the window fitter, but apparently that did not allow for the actual fitting of the frame.. Thank you so much for saying that you will sort this out for me. You were the only helpful person I’ve spoken to in 2 days.
Steve, I got your message. That's great. I never expected it so quickly. Thanks again.
Lancashire Mind would like to say a HUGE thanks to C and R Direct LTD for supporting our annual fundraiser Mental Elf again, by donating a fantastic selection of bespoke staging equipment which helped the event raise over £8000! Without the support of our generous corporate partners we simply could not hold these essential fundraising events. Thanks Steve!
Dear Sir/Madam, I purchased a lovely little Juliet Balcony from your company last year but now need 4 walk on balconies for a development I am doing. Please see the attached plans and contact me with some ideas and costs? Many thanks
Hello, back around 16th March 2016 you supplied us with a very fine Juliet Balcony for £563 including delivery and Vat. I am now recovering the vat from the government but have no invoice. Could you email me one please?
All received. Looks great. Thanks. Ian
Hi Steve, Just wanted to let you know we fitted the balcony yesterday and are really pleased with it. Certainly be using you again.
Just to say the glass balustrades are now in place, they fitted perfectly and look fabulous. We collected the handrails this lunchtime - thanks very much. Attached are three photographs which we thought you might like to see the finished product which we think looks fabulous and more than met our expectations. Really thrilled - Thanks
(Franklyn balustrade is..) already fitted and looks great. Thanks
Hi Steve You have done a lovely job for us and the finishing is, as you said it would be, very subtle. Many thanks and thank you also, in advance, for the ball ends you are sending us. Kind Regards
Hi Stephen, Received your juliet balcony with a few scraps on the corners but no problem with the touch up paint included.It's to be expected with such items. We are about to fit it this weekend and looking at the fixing kit. Could you advise me what size drill should i use? Many thanks for you help and prompt service.
Hi Steve, Thanks you so much for getting the new rail sent to us so promptly so we could fit it before the scaffolding was taken down. Its now installed and looks great. The Juliette Balcony has finished off our loft conversion beautifully and we are thrilled with the quality of the product and the service.
Hi there, thanks for a great Juliette balcony earlier in the year! We have another project where we'll need a handrail for a small roof terrace. Could you get back to me with regards costs on either glass or iron. We'll also be ordering a Juliette balcony from you at the same time.
Hi Steve, Franklin Balcony now installed and we are delighted with your product. Since our house is a new build my Engineer needs some technical detail in relation to the strengths and load capabilities etc. of the tubular steel used for the balcony. Ours was 3.5 metres wide. Thanks again
Hi Matthew thanks, and your product is great in quality and design, and the service was exceptional. Hope to place order for next one soon, once built.
Our Franklyn balcony arrived yesterday. The glass crate was slightly damaged but the glass inside was ok. Really impressed with the quality of the fittings. The overall effect is like a Swiss chalet, we're very impressed. thanks
Hi Steve, just wanted to say that I'm really impressed with the Franklyn balcony. thank you
Hi Steve, Just to let you know. We installed today and all is now fine and the balustrade looks great. We are very happy with the outcome. thank you
Steve, thank you very much for sending the paint, I would just like to say what a great service and great product, We are really pleased with the balcony sent and the ease of fixing it. The communication and help throughout was first class. Many thanks again
Hi Steve, Thanks for this ('Franklyn' Glass Juliet Balcony) order. Easy fitting and looks great. My customers happy. Kind regards
Hi Steve, just to say that the balcony arrived today and my wife says it looks marvelous. Just got to get it in situ now. Many thanks
Steve We installed balcony this morning, all went well and looks good. We are short of one black plastic bolt head cover. Could you please mail me one so we can complete. Many thanks
Hi Steve The balcony arrived and has been fitted and looks absolutely beautiful. Thankyou
Steve and the team at C&R have delivered exactly what they said, from giving initial design suggestions, through to manufacture, fitting and to after sales service and on budget. We are delighted and look forward to years of enjoyment on our balcony. I have no hesitation in recommending them. Best Regards
Morning Stephen I thought I’d just drop you a note to let you know how pleased we are with the balustrade. It went together like a dream. I attach a couple of photo’s for your info. I was very impressed with your service and will not hesitate to recommend you to others. Thanks for your help. Regards
Please see the photo of our lovely balcony outside our daughter's bedroom. You gave us great friendly advice and would certainly recommend your company. We are delighted with the result. Regards
Hi Steve, Many thanks, after months of looking. Fitted 12 hrs before building inspector arrived!!!!! Looks great. Regards
Hi there, Hi there,my name is Valentin Ursaciuc and I have ordered a few weeks ago a 1500x1100 vantage balcony in black. It has been delivered last week and I'm really pleased with it, superb quality. the only thing that I don't have is an invoice. Can you please send me a copy. Once again thank you for a great balcony and hope to deal again with you.
Hello! Please find attached pictures of our Bently Juliette balcony, purchased end of last year and finally up!, for the M&S voucher competition! Thanks again for delivering a great product, we're really pleased with it.
Hi Steve, It’s Nick (Trident Cambridge Ltd) here. As discussed a moment ago, we un-wrapped our 1700mm wide Bentley style balcony today to fix it into position only to discover that it is badly damaged. I need a replacement as soon as possible please because our scaffold is being struck on Friday! Hi Steve, It’s Nick here again! I can confirm (because I was on site at the time) that your courier collected the damaged Juliet Balcony earlier today. As agreed, this will trigger a full refund of the payment you took yesterday for the replacement. Thanks for your help. Kind regards Nick Thanks Steve – you’re a star – it’s so refreshing when someone actually does what they say they’ll do – much appreciated!
Hi Steve, Just to confirm receipt of the balcony (arrived yesterday) and very pleased with the excellent quality of the components. The assembly looks fairly straightforward but if you do have some instructions I can pass to the builder I'd be grateful if you could email them over to me. Many thanks
Hi, I have recently fitted another of your superb balconies. Regards Ron.
Hi Steve/Matthew, Balcony went up yesterday and looks great. Really finishes the window off. Thanks,
Steve, The table top arrived in one piece. Thank you for your excellent, high quality product and service. I'll be ordering more from you when we move house later this year.
Hi Steve - very many thanks for your outstanding customer service this morning which was much appreciated. The balustrade arrived just after 7.30am and is already installed with just the glass to be completed this afternoon. It looks superb and I will send some photographs as soon as I can.
Steve, Balcony has just arrived and we have unwrapped and checked it fits. It looks really good and fits a treat. Being fitted tomorrow. Perfect timing Many thanks,
Jimmy from R & C Builders Nfk Ltd, we had a balcony to white house farm last week. I would like to say it looks a treat.
Hi Steve - the balconies have now been installed and look just great, see picture attached. We had to mount them a bit higher to avoid the bottom edge of the cedar cladding. The doors are quite short at 1.7m so the balconies look a bit unusual, however we are very happy with them.
Thanks for this – clients really impressed with the balconies – we will definitely be using your company again.
Hi I have bought from you in the past and been very pleased. I would like to order a 1200 wide franklin, standard glass, round fixing plates. Regards Andrew
(Attached photo of) Our Sorento Classic balcony that we recently purchased and are very pleased with.
We highly recommend C and R Direct metalworks for quality work at reasonable cost. We ordered a pair of large driveway gates, alongside a garden gate which all needed to open outwards. The technical problems were overcome and we were pleasantly surprised by the weight and quality of the finished gates, very grand they look too. Thank-you Steve and co
Morning Stephen We are now installing the Juliet Balconies on site and they look very good – we are handing over to the client in 2 weeks. Regards, Steven
Bentley balcony just received, it is fantastic really pleased looks great on a barn conversion. Will send a photo later. kind regards, Sandra
Hi Steve, The balcony was delivered as scheduled thanks - and will be installed in the New Year. Many thanks, David
Good morning I recently ordered a Franklyn Juliette Balcony from yourselves, delivered on 7th December. The balcony is now in situ and very pleasing it looks too - excellent quality product.
Dear Stephen, just to say the balcony arrived this afternoon, will unpack it tomorrow, as getting dark. It looks great from what I can see, will let you know tomorrow. Thank you so much for honouring your word and delivering when you said you would, top man.
Hi Steve, Thanks so much. Very helpful will be back for more things as we need
Hi Steve, The Ballustrades look great thanks for your help on this. Best wishes
Hi Steve, Just wanted to say that the glass arrived on time, fits perfectly and looks fantastic. I intended to go with a local supplier but a friend of mine was having issues with his order so I did a quick internet search and found you guys. In the end your quote was more competitive and I ended up with my glass panels before my friend did. Many Thanks,
Morning Stephen, Thanks for sending the balcony so promptly. It looks great and i wasn't expecting the fixings so that was a bonus.
It's up and looks fantastic, so pleased with both the product and service that you provide.
Steve, please find attached the Juliet balcony installed in Tooting, London. A great product - so much I've just ordered another one. Thanks again.
Balcony arrived Steve and is fantastic - thanks so much for all of your help.
Hi Steve, Many thanks again for our lovely Franklyn balcony. It looks beautiful! We are very happy with it and the service we received. I would definitely recommend C&R Direct. Best wishes
Hi, Many thanks for the delivery of the "Franklyn" Glass Balcony which has now been fitted and we are very happy with it.
Dear Steve, I had some (balcony) railings from you back in September 2010 for a job in Dorking, Surrey and both the client & I were very impressed with the product...
hi Steve, just a quick note to say thank you for our two bently design swing out balconies we are very pleased with the design and finished results ... I will send some photos as soon as the tiling is finished around the balconies. Thanks again.
We're very pleased with the balcony - the quality is excellent and it fitted perfectly.
Hi There I just wanted to email you and thank you for delivering a good quality item on the day it was promised with no fuss. This Juliet rail was for my own house and I thought it was a nice touch that you not only supplied all the necessary fixings but also plastic screw head covers. The tin of touch up paint was an excellent thought Well done! Many thanks
dear Steve your company was so helpful, product very good, will recomend you to others, best wishes
Hello Steve Here are pictures of installed balconies which we are very pleased with. Thanks to everyone at C&R. Regards
Here are a couple of images of our Juliet balcony in situ. We are very pleased with how it looks and hope that you are too! Regards
Hi Steve I have just received my balcony, I have to say I am absolutely delighted, it is so much nicer than I even thought it would be, I will definitely recommend you. Many thanks, when the house is finished I will definitely send you photos, I have also given your name to a friend. Everything cost so much to buy or get made here, but thankfully we now have options like you. Regards
Dear Steve, just wanted to say thanks for the Juliet Balcony, it arrived on time as promised and in perfect condition. The fit couldn't have been better and my husband was very grateful at how easy it was to fit! Thank you for a great service. Would highly recommend you.
Photos of Juliet balcony will follow soonest. Still awaiting removal of scaffolding!!! Very pleased with the product and the effect.
Just to let you know that the balcony is up and we are very pleased with it. My husband is particularly pleased with the fact that it looks more delicate than our previous balcony. Regards
Just to let you know that my order arrived today, as promised. Very pleased with the railings and the gate especially, which is exactly to specification. Impressed with the sturdy fixings too. Many thanks,
Dear Mr Clough, Thank you very very much for the delivery of our bespoke railings and gate. Extremely well made and exactly as we ordered, and with all the fittings included. Very pleased to have dealt with you. Congratulations on an extremely efficient service and high quality product. Would recommend C&R to anyone, especially if you are dealing with it. Thanks again..
Just a quick note of my Bentley juliette balcony, thankyou very much on your quick delivery and excellent product, fits perfectly and exactly as described, very pleased.